Returns & Warranty Policy
Returns & Order Cancellation
We want you to be completely satisfied with your purchase. If you change your mind, we offer a 30-day returns policy on eligible items.
To qualify for a refund:
- Items must be returned within 30 days of delivery.
- Products must be unused, in "as new" condition and returned with all original packaging, accessories and documentation.
- Items must be free from damage caused by use, misuse or neglect.
Unfortunately, we cannot provide a full refund for products returned without their original packaging or with missing contents.
If you cancel your order after it has been delivered, you will be responsible for the cost of returning the goods to us. Please ensure that returned items are packaged securely to prevent damage during transit.
Airsoft AEG & RIF Warranty
If you believe your Airsoft AEG or RIF has developed a manufacturing fault, please contact us as soon as possible before returning the item.
Email: sales@bullseyecountrysport.co.uk
Telephone: 02837 569 908
Alternatively, you are welcome to return the item to our store.
When returning any product, please include:
- A copy of your original invoice or proof of purchase.
- Your name, address and telephone number.
- A brief description of the fault.
For Airsoft RIFs and IFs, please contact us before arranging return shipping. Royal Mail Tracked 24 or Parcelforce 48 are normally the preferred services.
Manufacturing Faults
If a manufacturing fault develops within 2 months of purchase, please contact us immediately.
Once the product has been inspected, we will determine the most appropriate course of action. Depending on the fault, we may:
- Repair the product.
- Replace the product.
- Provide a refund where appropriate.
All warranty claims are subject to inspection by our engineers.
Where replacement parts are required, equivalent quality components may occasionally be used where original manufacturer parts are unavailable.
Warranty Conditions
Warranty repairs are provided free of charge for parts and labour where the fault is covered under the warranty.
To make a warranty claim:
- Original proof of purchase is required.
- The product must not have been modified outside of work carried out by Bullseye Country Sport.
- The fault must not have resulted from misuse, negligence or accidental damage.
Replacement products will only be dispatched once the original item has been returned, inspected and confirmed to have a valid manufacturing fault.
Warranty Exclusions
The warranty does not cover:
- Damage caused by misuse, negligence or accidental damage.
- Normal wear and tear.
- Routine maintenance.
- Transport costs associated with returning an item.
- Damage caused by poor-quality or unsuitable BBs.
- Faults resulting from repairs or modifications carried out by anyone other than Bullseye Country Sport.
- Upgrades installed by third parties.
Warranty cover will also be void if the product has been altered or modified from its original specification, unless the work was carried out by Bullseye Country Sport.
Unwanted Items
Unwanted products may be returned within 30 days provided they are:
- Unopened where applicable.
- Unused and in "as new" condition.
- Complete with all original packaging and accessories.
- Returned with the original invoice or proof of purchase.
Unless the return is due to our error or a confirmed fault, the original delivery charge will not be refunded and customers are responsible for return postage costs.
Need Help?
If you have any questions about returns or warranty claims, please contact our team.
Bullseye Country Sport
20 Dromore Road
Caledon
BT68 4XS
Northern Ireland
Telephone: 02837 569 908
