General Returns & Order Cancellation
We have a No Hassle 14 day money back guarantee.
If for any reason you are not happy with your order we will fully refund the purchase value of any item ordered within 14 days of receipt of the order.
For us to refund any purchase, items must be returned unused & free from damage caused by use, mis-use or neglect.
We cannot provide a full refund for any item that is not returned with all its original packaging.
If you cancel your order after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost.
You must take care to ensure the goods are not damaged in the meantime or in transit.
Airsoft AEG / RIF’s Warranty
In the unlikely event that your new purchase is faulty then please contact us immediately (firstname.lastname@example.org) to discuss your problem.
To book your replica or AEG in for repair, please call us on 02837569908 or bring it back to us directly.
When you return an item always return a copy of your invoice and a note of your name, address, tel number and a brief description of why you are returning it.
Use 2nd class post and parcel force 48 for guns.
Always ask before returning anything.
If a product proves faulty within 6 months from the date of purchase due to a manufacturing defect you should contact us immediately.
We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee.
Repair parts used are not always from original manufacturer, sometimes we use equivalent alternatives and this is done at our discretion.
All valid repairs are free of charge for both parts and labour subject to the following conditions:
At our discretion, a replacement product will be dispatched to you, although this WILL NOT happen until the originally purchased goods are returned with the ORIGINAL invoice and are confirmed to be faulty by our engineers.
No refunds will be given on any product that has been damaged by negligence, carelessness or misuse.
Unwanted products must be returned to us within 14 days and must be "AS NEW",un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including the complimentary packet of BB's and the original invoice.
All refunds will have the original cost of postage deducted.
You are responsible for return postage costs.
Conditions of the Warranty:
Original receipt required as proof of purchase.
No products will be worked on under these terms without original proof of purchase.
The warranty does not include any the following:
-Any transportation costs incurred in transporting the item back to us for repair.
-Any breakages as a result of accidental / negligent damage.
-Any routine maintenance required
-Any faults arising from misuse
-Any faults arising from any repairs not previously carried out by us
-Any upgrades that have been installed in the product other than those done by the our engineers
-Any faults arising from the use of poor quality sub standard BB's
Your warranty is also invalidated if:
The product has been altered or adjusted in any way from its original format (unless carried out by our engineers)